Privacy Policy
Last updated: January 1, 2025 · Whatsally CRM by KRP Tech Solutions OPC Private Limited
At Whatsally CRM, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We collect information you provide directly to us when you create an account, subscribe to our service, or contact us. This includes: name, email address, phone number, company name, billing information, and communication preferences. We also automatically collect certain technical information when you use our platform, including IP address, browser type, device information, and usage data.
2. How We Use Your Information
We use the information we collect to: provide, maintain, and improve our services; process transactions and send related information; send technical notices and support messages; respond to your comments and questions; send marketing communications (with your consent); monitor and analyze trends and usage; detect and prevent fraudulent transactions and other illegal activities.
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except to: service providers who assist in our operations (under strict confidentiality agreements); comply with legal obligations; protect our rights and the safety of our users; complete a business transaction such as a merger or acquisition.
4. Data Security
We implement industry-standard security measures to protect your data, including end-to-end encryption, secure HTTPS connections, regular security audits, and access controls. Despite these measures, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. These include essential cookies (required for core functionality), analytical cookies (to understand how you use our platform), and preference cookies (to remember your settings). You can control cookies through your browser settings.
6. Third-Party Services
Our platform integrates with third-party services including Meta (WhatsApp Business API, Instagram, Facebook), payment processors (Razorpay, PayPal), and analytics services. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the practices of these third-party services.
7. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete such information.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. We may retain certain information as required by law or for legitimate business purposes.
9. Your Rights
Depending on your location, you may have rights including: access to your personal data; correction of inaccurate data; deletion of your data; objecting to processing; data portability. To exercise these rights, contact us at support@krptechsolutions.in. We will respond within 30 days.
10. Contact Us
For privacy-related questions or concerns, please contact us at: Email: support@krptechsolutions.in | Phone: +91 92430 08606 | Address: No 9C, 2nd Floor, Guruteg Bahadur Nagar, Kharar, Mohali, Punjab — 140301 | GST: 03AAKCK5427E1ZR | CIN: U62099PB2023OPC059690 | Company: KRP Tech Solutions OPC Private Limited, India. We are committed to resolving any privacy concerns promptly.